All our products are shipped 1st Class Royal Mail unless otherwise stated. Our usual lead times for personalised orders (including bow note cards) are between 2 and 3 weeks from the date of ordering. Greetings cards, wrapping paper and plain stationery are shipped between 1 and 3 days. During the festive period this may be longer. Should your order contain both personalised stationery and non-personalised items, they will be shipped at the same time. Should you need anything different or your order is urgent please contact us and we'll do our best to help. Finally to avoid using ludicrously large boxes we ship our wrapping paper in plastic free tubes so some orders may arrive in different boxes.
International orders are available worldwide however please note any duties or customs charges incurred are the sole responsibility of the customer.
We hope you love your order however we offer a full refund, exchange or replacement (excluding shipping) for orders returned in their original packaging, unused and in perfect condition. To arrange please contact us directly. We reserve the right to refuse a refund or exchange for an item in non-saleble. Personalised or bespoke items cannot be returned or refunded, all sales of personalised or bespoke items are final.